Frequently Asked Questions
1. Ordering & Payments
How do I place an order?
Browse our collection, select your size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout and complete your payment.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and popular digital wallets.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
2. Shipping & Delivery
What are your shipping charges?
Standard shipping is free on orders above ₹999. For orders below ₹999, a nominal shipping fee applies.
How long will it take to receive my order?
Delivery typically takes 3–7 business days depending on your location.
Do you offer international shipping?
Currently, we ship only within India.
3. Returns & Exchanges
What is your return policy?
You can return items within 7 days of delivery, provided they are unworn, unwashed, and in original packaging.
How do I exchange an item for a different size?
Initiate an exchange request through “My Orders” in your account. Once we receive the original product, we’ll ship the new size.
Are there any items that cannot be returned?
For hygiene reasons, lingerie, swimwear, and accessories are non-returnable.
4. Sizing & Product Information
How do I find the right size?
Refer to our size chart available on each product page. If you’re unsure, contact us for personalized assistance.
Are the colors shown on the website accurate?
We strive to display colors as accurately as possible, but slight variations may occur due to screen settings.
5. Discounts & Promotions
Can I use more than one discount code on an order?
Only one discount code can be applied per order unless stated otherwise.
Do you offer student or first-time shopper discounts?
Yes, subscribe to our newsletter for exclusive offers and first-time shopper discounts.
6. Account & Privacy
Do I need an account to shop?
You can shop as a guest, but creating an account lets you track orders and access special offers.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data.